Your jacket will be embroidered specially for you and will be ready to ship in 7-10 working days. Once your item has been shipped you will receive a confirmation email with tracking information. Allow 1 day for tracking info to update.
All products are shipped from Mexico. Shipping within Mexico is free of charge. For international shipping you can choose between a free of charge option, with Mexican National Mail, that takes 20-30 days to be delivered in the US (20-40 days to the rest of the world) or select a a faster option, with Fedex, that delivers in less than 10 days worldwide. You will be given the option to choose during the purchase process.
Import duties, taxes and custom charges are not included in the price. Please, note that depending on each country import regulations, you may be required to pay import duties, customs or local taxes when your order arrives at destination. For an estimated amount, contact your local customs.
If you are not satisfied with the product, we will gladly review your case and communicate if we accept the return. All claims must be communicated to firstname.lastname@example.org no later than 10 working days from the date of receipt. In case your return is accepted, the merchandise must be returned in the same condition as received with the original packaging and tags attached. Merchandise can be returned to an address in Mexico or the United States depending on what is more convenient to you. The buyer has to pay the shipping cost when the exchange is due to having selected the wrong size.
Note about our embroidered products:
Because all embroideries are handcrafted, there may be slight variations in color, texture and finish. We do not consider these as flaws, but rather as a result of our product uniqueness.
If you have any further questions, we will be glad to answer. Please, contact us by email email@example.com and we will get back to you as soon as possible.